Privacy Policy

Here at Choose Ketamine, we deeply respect your privacy and information, and we thank you for coming to www.chooseketamine.com (the “Site”) and trusting us in your journeys. We do our utmost to treat your information like we’d want our own treated, and we aim for you to be just as pleased with how we collect, use, and protect your information as you are with our mental health and wellness services.

Introduction

This privacy policy (“Privacy Policy”) describes how Choose Your Horizon Inc. (“Choose Ketamine”, “us”,  “we”, “our”, or variants) collects and uses information about you through the Site, email, text, and other communications between you and Choose Ketamine.

The Privacy Policy refers to information we collect:

  • from on our Site
  • from or on behalf of your medical providers and their staff
  • through email, text, and other electronic communications between you and our Site
  • when you interact with our advertising, marketing, and applications on third-party websites and services, if those applications or advertising and marketing include links to this policy.

The Privacy Policy does not apply to information we may collect:

  • offline or through any other means, including on any other website operated by Choose Ketamine or any third-party
  • through any third party website or application, including through any application or content (including advertising or marketing) that may link to, or be accessible on or from, the Site.

Choose Ketamine provides managed services to independent provider groups. Choose Ketamine is not a provider group itself, has no ownership interest in the Medical Groups, does not have control over the policies or practices of the Medical Groups, and is not responsible for the quality of care provided by the Medical Groups. The Medical Groups have their own separate "Notice of Privacy Practices", which can be found on the Site.

Please read this Privacy Policy carefully to understand Choose Ketamine’s policies and practices regarding your information and how we use it. If you don’t agree with our policies, you are not permitted to use our Site. Therefore, by accessing or using our Site, you agree that you have read this Privacy Policy and you understand, and consent to be bound by, the terms and conditions herein. This Privacy Policy may change from time to time. Your continued use of our Site after we make changes shall constitute your acceptance of those changes, so please check this Privacy Policy periodically for updates.

Information we collect about you

We receive and collect information that you directly submit to us or that we gather when you use our Site, including personal information such as your name, mailing address, telephone number, email address, health data, and payment information, as well as non-personal information such as IP addresses, information that is passively or automatically collected through cookies, your browser or device, or other services, and information from third parties. We also collect information on your physical location that may be provided by you or collected through the use of our Site or other communication channels. In this Privacy Policy, we refer to all of this as “Personal Information.”

Information From Automated Data Collection; Cookies and Trackers

We receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics, Google Ads, Hotjar, Segment, Microsoft Bing Ads and other tools. These organizations may automatically log device data, online activity data, and geolocation data.

  • Analytics - Our Service works with analytics companies that track online activity to understand the number of unique users visiting the Service and to understand how users are navigating our Services.  
  • Advertising - We also work with advertising networks that may track you to measure the effectiveness of the advertisements so that personalized advertisements or offers may be made for you. These third parties may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and of other website and mobile apps – that information may include your IP address, web browser, mobile network information, pages viewed, actions completed on the website and in our mobile app, time spent on pages or in mobile apps, links clicked, and conversion information. This information allows us to determine whether you have visited the Service previously, remembers preferences that you have set, statistically monitors how many people are using our Service and for what purposes, and allows delivery of advertising targeted to your interests. When you purchase a service from the Choose Ketamine website, web beacons, pixels, or API from our service providers’, advertising providers’, and marketing providers’ analytics tools may capture and transmit the conversion data to help assess the efficacy of advertising campaigns and inform future advertising.
  • Session replay technologies - We use software code to track users’ interactions with the Service; the replays include users’ clicks, mobile app touches, mouse movements, and scrolls during those sessions. These help us with website optimization to understand how users are engaging with the website.  

How we use your information

‍We use information that you may provide to us to:

  • provide the Site to you
  • provide you with information you request from us
  • enforce our rights arising from contracts or otherwise
  • notify you about changes to this Site or our services
  • provide you with notices about your account.

We use other information that you may provide to us, that we may actively collect, and that may be passively collected, to:

  • provide the Site and its contents to you
  • provide you with content, products, or services that you request from us
  • create and service your account
  • manage your transactions and coordinate your services
  • administer promotions and user surveys
  • contact you when necessary
  • fulfill any other purpose for which you provide it
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for collection of payments
  • notify you about changes to our Site or any services we provide
  • perform any function needed with your consent

We may use your Personal Information to contact you with updates, offers, promotions, and other personalized and non-personalized messages. We may also use cookies to provide relevant advertising or other communications or services.‍

Marketing, advertising, and analytics.  

We and our advertising providers may collect and use your Personal Information for marketing, advertising, and analytics purposes:

Interest-based advertising. We engage advertising companies and social media companies that use cookies and similar technologies to collect information about your interactions over time across the Service and other websites, and use that information to serve online ads that they think will interest you.  These include, but are not limited to:

  • Meta Platforms. We use Meta Platforms (including, Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta, on our website. The data from Meta is also saved and processed by Meta. Meta may connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Meta’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can control the information disclosed through your Meta accounts by visiting https://www.facebook.com/about/ads.
  • Google Analytics and Google Ads. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our website. We also use Google Ads, an internet-based advertising service, to advertise our services and analyze the performance of our advertising campaigns. You can find out more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Site or Apps” located at www.google.com/policies/privacy/partners/. For information on Google Analytics, please visit www.google.com/analytics/learn/privacy.html. You can control information disclosed via Google Ads by visiting http://www.google.com/settings/ads and also by installing Google Ads Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Creating anonymized, pseudonymized, aggregated, or de-identified information.  ‍

Your Personal Information may be anonymized, pseudonymized, aggregated or de-identified by removing data components (such as your name, email address, or linkable tracking identifier) that makes the data personally identifiable to you. We do this for our business operations, to disclose to other parties for our lawful business purposes, and for research and development of new products or services.

Disclosure of your information

We do not sell, share, or otherwise disclose your Personal Information for reasons other than those described in this Privacy Policy.

We may disclose your Personal Information to a few third parties, including:

Healthcare parties, including the Affiliated Medical Groups (CYH Medical Group, ( DE) P.A., CYH Medical Group of California, CYH Medical Group TX, CYH Medical Group of NY) and other entities that assist with treatment, payment, and other operations so that they can deliver healthcare services to you and conduct related processing and billing functions.

  • your healthcare or other licensed medical providers
  • our parents, subsidiaries and affiliates
  • our third-party service providers, contractors, subcontractors, and business associates we use to support our business
  • to any company we might merge with or acquire, or that acquires us, or in the event of structural change of our company of any form (e.g., a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Choose Ketamine's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding).

We may also disclose your Personal Information:

  • with your consent
  • to fulfill the purpose for which you provide it
  • to comply with our legal obligations
  • to enforce our rights
  • to comply with any court order, law, or legal process, and to respond to any government or regulatory request
  • to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, your healthcare providers, Choose Ketamine, our customers, or other relevant parties (this includes exchanging information with other companies and organizations for the purposes of, for example, fraud protection and credit risk reduction)
  • for any other purpose disclosed by us when you provide the information.

Notwithstanding the foregoing, we may also disclose, without restriction, aggregated information about our users and information that does not identify any individual user.

Accessing and changing your personal information

You can access, review and update or change your Personal Information at any time either through our site, if available, or by notifying us through the channels outlined in this Privacy Policy. We may not be able to accommodate your request, however, if we believe it would violate any law or legal requirement or cause the information to be inaccurate or fraudulent.

Your Privacy Rights

In addition to the above choices, you may have the rights listed below (“Data Subject Rights”) with respect to the Personal Information that we collect or process about you; however, these rights differ depending on your state of residency, including California, Colorado, Nevada, Oregon, Texas, Utah, Virginia, and Washington. Please note that we reserve the right to honor your Data Subject Rights to the extent required by applicable law.

  • Right to Confirm Processing, Access, and/or Obtain a Copy: If you ask us, we will confirm whether we are processing your Personal Information. Additionally, upon request, we will provide you with a copy of all Personal Information you are lawfully entitled to receive, potentially including specific pieces of information, along with certain other details.
  • Right to Amend: If you believe your Personal Information is inaccurate or incomplete, you may request that we correct it.
  • Right to Delete: You may request that we delete your Personal Information.
  • Right of Portability: You may request that we move, copy, or transfer the electronic personal data that we hold about you to another organization.
  • Right to Withdraw Consent and/or Opt Out of Certain Processing Activities: You may ask us to restrict or stop the processing of your Personal Information. This includes general requests and requests in specific contexts, such as if we process Personal Information that is considered “sensitive” under applicable U.S. state laws or engage in certain automated decision-making activities.
  • Right to Opt Out of Targeted Advertising: Targeted advertising, also referred to as interest-based advertising or cross-context behavioral advertising, is the practice of serving you tailored advertisements based on your Personal Information gathered over time and across other businesses, websites, applications, or services. You have the right to opt out of this practice. Additionally, third-party advertising platforms may offer options to further control or limit this practice. Please see “Marketing, advertising, and analytics” in the section “How We Use Your Information” above for these options.
  • Right to Opt Out of Sales: Some states may consider targeted advertising a “sale” of Personal Information. You may request that we not “sell” your Personal Information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising Data Subject Rights, but we may charge a reasonable fee as permitted by law in fulfilling these rights, such as if you request multiple copies of your Personal Information.
  • Right to Appeal: If we deny your request to exercise a Data Subject Right, you may have the right to appeal the decision with us. If you would like to appeal a prior decision, please be sure to include information about your prior request so that we may locate our earlier determination.
  • Right to Lodge a Complaint: You may submit a complaint to the competent supervisory authority in the jurisdiction in which you live if you have any concerns about our processing of your Personal Information.

If you or your authorized agents would like to exercise a Data Subject Right, you may do so by following the instructions in “Contact Us” below. Please note that you may also login to your account to access and correct your account information at any time.

In order to process your request to exercise a Data Subject Right, we will ask you to verify your identity by confirming your name, e-mail address, phone number, or other identifiable information that we have in our records, such as your last interaction with us, if applicable.

Notice to California Residents

If you reside in California, please read this section for additional disclosures about how we collect, use, and disclose information about you under the California Consumer Privacy Act, as amended (or “CCPA”) (California Civil Code Section 1798.100 et seq.).

  • Categories of Personal Information Collected: We may have collected personal data as outlined above. This information falls into the following categories under the CCPA: identifiers; categories of Personal Information described in Cal. Civ. Code 1798.80(e); commercial information; geolocation information; audio, electronic, or visual information; internet or electronic network activity information; inferences drawn from the above categories. Additionally, we collect the following “sensitive” Personal Information: Personal Information collected and analyzed concerning your health, characteristics of protected classifications under state or federal law, precise geolocation, account credentials, and contents of messages that you send to our customer service providers.
  • Sensitive Personal Information Uses or Disclosures: You have a right to limit our use of “sensitive” Personal Information to purposes specified in the CCPA.
  • Business or Commercial Purpose for Collecting and Selling Information: We collect Personal Information for the business and commercial purposes outline above.
  • Categories of Third Parties with Whom We Disclose Information: We may disclose your personal data with third parties as described above.
  • Sale or Share of Personal Information: Because we engage in the practice of cross context behavioral advertising, we may “sell” and/or “share” your Personal Information as those terms are defined by the CCPA. In the preceding 12 months, we may have “sold” or “shared” identifiers, commercial information, and internet or electronic network activity information with data analytics, advertising networks, and/or social media networks. For more information about these third parties, including choices you may have to control your Personal Information, please see “Marketing, advertising, and analytics” in the section “How We Use Your Information” above.

Under California’s “Shine the Light” law, California residents are entitled to request and obtain from us once per calendar year information about the categories of Personal Information we have shared with third parties for their own direct marketing purposes. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us using the information provided in the Contact Us section below.

Notice to Washington and Nevada Residents

If you reside in Washington or Nevada, please read this section for additional information about how we collect, use, and disclose Consumer Health Data, defined below, under the Washington My Health My Data Act and Nevada Consumer Health Privacy Law.

Depending on your relationship with us, some of the Personal Information that we collect about you may identify your past, present, or future physical or mental health status (“Consumer Health Data”). Please note that some uses of the Service may be subject to other state laws, as discussed above in “Policy Purpose & To Whom It Applies.”

  • Some of the information we collect may be considered Consumer Health Data, such as the information described above.
  • We use Consumer Health Data for the purposes described in “How We Use Your Information” above.
  • We may disclose Consumer Health Data to the following categories of third parties, as described above in “Disclosure of your information” in more detail: healthcare parties, service providers, business partners, professional advisors, authorities and others, business transferees, and other parties at your authorization or request.
  • We do not “sell” Consumer Health Data or permit third parties to collect Consumer Health Data over time and across different internet websites or online services, unless we obtain your valid authorization.

Choose Ketamine does not sell, rent, or lease your Personal Information to third parties according to 2019 Nev. L. 211. However, if you are a resident of Nevada and would like to submit a request not to sell your Personal Information, you may do so by contacting us at: hello@chooseyourhorizon.com.

‍

How we keep your data secure

Choose Ketamine strives to use industry-standard data collection, storage, and processing practices and security measures to protect against any unauthorized access to, accidental loss of, or disclosure of your information.These safeguards may vary based on the sensitivity of the information that we collect and store.

Unfortunately, no security method or combination of methods is fool proof. We will always strive to do our best and to work with third-party service providers that strive to do the same, but we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Site. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Therefore, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or your computer or mobile device.

Links to other sites

Our Site may contain links to third-party websites, services, or other resources not operated by us. Any information you provide to these parties is not subject to the terms of this Privacy Policy. Please consult the privacy policies on these sites before you provide them with any of your Personal Information.‍

Children under the age of 18

This Site is not for persons under the age of 18 (collectively, “Minors”). Minors are not authorized to use this Site or provide any information through the Site. We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us at hello@chooseketamine.com.

Opt-out and unsubscribe

If you’d like to opt-out of receiving any or all communications from us, you may do so by emailing hello@chooseketamine.com. If we still need to communicate with you regarding an active order or other important information, we will indicate such in our reply.‍

Changes to this privacy policy

We reserve the right to amend this privacy policy at any time. Your continued use of the Site will constitute your acceptance of any changes or revisions to the Privacy Policy. You may want to review this Privacy Policy periodically in case of changes.‍

Contacting us

If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at the below email address.

Hello@chooseketamine.com

Miscellaneous:

At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.

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